|
|
| |
OUR METHODOLOGY
|
| |
At the heart of our corporate methodology is the
certainty that every customer relationship is
unique. While every process is customized for
each customer, our methodology embodies a set of
core principles. Whether you need a readymade
carton or a complex custom made solution, the
consulting process starts with a thorough
understanding of the customer's objectives.
Requirements are defined, environmental
interests considered, and deadlines and costs
determined to ensure a clear understanding of
the issues involved. Custom orders are headed on
to the Art and Design and Research and
Development (R&D) departments, which provide a
complete design solution based on customer
needs.
Product realization requires interaction with
one or more of the product business units -
paper/board, corruwal, carton, or flexible.
Inputs for the manufacturing process come from
our paper and board mills.
|
|
Service after the Sale |
Our service does not end
once the contract has been signed: our Customer
Services Department (CSD) follows new orders
from pre-press up to final delivery to make sure
our product exceeds your expectations. CSD
arranges development activities and provides
comprehensive technical and after-sales support
to customers.
Customer complaints are followed by proper
feedback and management reporting. With these
activities, our customers are given due
attention and the essential quick response all
the time.
To strengthen our supply chain, we provide VMI
(Vendor Managed Inventory) facility to our key
customers. We maintain stocks ourselves and
deliver on short notice according to customer
requirements.
|
|
Technical Collaborations |
We have ongoing technical collaborations with
AMCOR, the largest group of Flexible Packaging
in Europe. AMCOR provides us technical support
in new product development. We have had licensee
and technical agreements in the recent past with
renowned companies like Kimberly Clark and SCA.
Moreover, we have excellent relationships with
leading suppliers of raw packaging material and
equipment.
top |
|
|
